BPO is the abbreviation for business process outsourcing, which refers to when companies outsource business processes to a third-party (external) company. The primary goal is to cut costs, free up time, and focus on core aspects of the business. Two types of BPO are front-office and back-office. Back-office BPO entails the internal aspects of a business, such as payroll, inventory purchasing, and billing. Front-office BPO focuses on activities external to the company, such as marketing and customer service."}},"@type": "Question","name": "What Are the Advantages of BPO?","acceptedAnswer": "@type": "Answer","text": "There are numerous advantages to BPO. One of the primary advantages is that it lowers costs. Performing a certain job function internally costs a specific amount. BPO can reduce these costs by outsourcing this job to an external party, often in a less cost-intensive country, reducing the overall cost of performing that job function.Other advantages include a company being allowed to focus on core business functions that are critical to its success, rather than administrative tasks or other aspects of running a company that are not critical. BPO also helps with growth, particularly in global expansion. If a company is interested in opening an overseas branch or operating overseas, utilizing a BPO company that has experience in the local industry and that speaks the language is extremely beneficial.","@type": "Question","name": "What Are the Types of BPO Companies?","acceptedAnswer": "@type": "Answer","text": "There are three primary types of BPO companies. These are local outsourcing, offshore outsourcing, and nearshore outsourcing. Local outsourcing is a company that is in the same country as your business. Offshore outsourcing is a company that is in another country, and nearshore outsourcing is a company that is in a country that is not too far from your country.","@type": "Question","name": "What Is a BPO Call Center?","acceptedAnswer": "@type": "Answer","text": "A BPO call center handles outsourced incoming and outgoing customer calls on behalf of other businesses. Many BPO call centers will have agents that can individually handle customer complaints or inquiries standing in for a number of different companies, often within a particular specialty. For instance, one call center agent may be able to field tech support phone calls for a variety of vendors or manufacturers."]}]}] EducationGeneralDictionaryEconomicsCorporate FinanceRoth IRAStocksMutual FundsETFs401(k)Investing/TradingInvesting EssentialsFundamental AnalysisPortfolio ManagementTrading EssentialsTechnical AnalysisRisk ManagementNewsCompany NewsMarkets NewsCryptocurrency NewsPersonal Finance NewsEconomic NewsGovernment NewsSimulatorYour MoneyPersonal FinanceWealth ManagementBudgeting/SavingBankingCredit CardsHome OwnershipRetirement PlanningTaxesInsuranceReviews & RatingsBest Online BrokersBest Savings AccountsBest Home WarrantiesBest Credit CardsBest Personal LoansBest Student LoansBest Life InsuranceBest Auto InsuranceAdvisorsYour PracticePractice ManagementFinancial Advisor CareersInvestopedia 100Wealth ManagementPortfolio ConstructionFinancial PlanningAcademyPopular CoursesInvesting for BeginnersBecome a Day TraderTrading for BeginnersTechnical AnalysisCourses by TopicAll CoursesTrading CoursesInvesting CoursesFinancial Professional CoursesSubmitTable of ContentsExpandTable of ContentsBusiness Process OutsourcingUnderstanding BPOSpecial ConsiderationsThe Attraction of BPOSome DisadvantagesBPO FAQsThe Bottom LineBusinessSmall BusinessWhat Is Business Process Outsourcing (BPO), and How Does It Work?ByAndrew Bloomenthal Full Bio LinkedIn Twitter Andrew Bloomenthal has 20+ years of editorial experience as a financial journalist and as a financial services marketing writer.Learn about our editorial policiesUpdated September 06, 2022Reviewed byAmy Drury Reviewed byAmy DruryFull BioAmy is an ACA and the CEO and founder of OnPoint Learning, a financial training company delivering training to financial professionals. She has nearly two decades of experience in the financial industry and as a financial instructor for industry professionals and individuals.Learn about our Financial Review BoardFact checked byKimberly Overcast Fact checked byKimberly OvercastFull BioKimberly Overcast is an award-winning writer and fact-checker. She has ghostwritten political, health, and Christian nonfiction books for several authors, including several New York Times bestsellers. Kimberly also holds a Class C private investigator license.Learn about our editorial policies Investopedia / Michela Buttignol
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