If your serial number is for a different language than the installation language you select (for example, you purchased a German Creative Suite, but attempt to install it in English), you will get an invalid serial number error. Reinstall the product, choose the correct language, and enter the serial number when prompted.
The Creative Cloud Cleaner Tool is designed to run after you uninstall your Adobe application. Run the appropriate uninstaller to remove the application producing the invalid serial number error first, and then run the Creative Cloud Cleaner Tool.
adobe cs4 serial number windows 7
I work for a training center. Before I arrived, the previous manager purchased four serial numbers. One license/serial number was purchased from a non-profit reseller independently and eight volume licenses were purchased (one serial number for Mac, one for PC). I'm trying to find out which licenses have been used and on which computers. I've been trying to locate the serial numbers in the software, but the serial numbers for the individual applications do not correspond to any of the Creative Suite serial numbers I have. For example, the Creative Suite 4 serial numbers begin with a '1' and are twenty-four digits. The serial numbers in Photoshop's Help > System Info menu begin with a '9' and are twenty digits long. None of the numbers correspond. Can anyone help me find which CS4 serial numbers have been used so I can determine how many volume licenses are remaining? Thank you!
Well, John, what you said is correct, that the serial number will be encrypted with a number starting with '9', I just provided the number to Adobe rep and they were able to decrypt the number for me...so you can try finding that, if worried about installing Belarc Advisor on Windows.
I'm looking at Photoshop because it, along with Illustrator, are the only applications in the Design Premium Suite which have a System Info menu item with a serial number. I am trying to associate these serial numbers (from the applications) with the serial numbers I have for my Creative Suites so I can see how many of the creative suite licenses I have used.
Please trying downloading and installing Belarc Advisor software. I'm sure you can get the serial number from your system.. best of luck!! I have added the screenshot on how that looks.. Don't want my SN# to be pirated, so erased some digits..
How are you going to install it on another computer? Will you use the installation DVD that might have the serial # with it? Will you use the installation download with the serial number that came in your email?
I have had this software since 2008. It has been running on the same PC for the last five years, now I have finally upgraded the PC, my serial number is invalid and wont activate. Customer service chat says its an incorrect number and could I provide Proof of Purchase (?) Are you kidding me?! They don't show the software was registered -ever- then why was it functioning just fine for the last five years?! To make matters worse, India chat hung up on me -twice!! So I get to thinking, I wonder what our corporate serial numbers say on the Adobe Volume Licensing site -guess what?! They're invalid too!! Coincidence?! I think not! I want an answer as why any serial number I enter from Creative Suite 2 Premium, Technical Suites 2, 3 and 3.5 and a privately owned Photoshop CS4 Extended are ALL invalid according to Adobe?! Is there a translation error from English to Hindi?! Or are your corporate systems so screwed up, you have no clue as to what is a valid serial number and what is not, so you just lead them around and around and around until you just hang up on them or they get so frustrated and angry, they go get a pirated version and generate a key so they never have to speak to you again. I'm certainly not spending another $800 on another Adobe product that may or may not have a valid key. I want the key I legally own validated!! Today!!!
I for one, am fed up with the hunt and peck search online for an answer and the lack of getting hold of an English speaking person that has a solution that will correct ADOBE'S mistake here. I, like so many I have read about, have a valid copy/ license of CS4 Extended and have only used it on 1 computer until now for many years. We are licensed to use on two computers at a time at different locations, up to 20 reinstalls! This record of valid users and serial numbers is an easy archive by Adobe and should be self explanatory to anyone that researches it. Activated year one on one computer, used for many years on same computer, being activated on a new computer due to Windows XP no longer being supported! How difficult is that? What makes my serial numbers invalid? No one is accusing me of being a thief or Pirate, Adobe just made my serial numbers invalid for no good reason and I have to spend many frustrating hours chasing it down a dead end road! Adobe! See the problem and come forward with a place users can go for a centralized solution! I am a professional that can not afford this interruption to my schedule. A class action law suit is sure to follow if something is not done soon.
Prove me right in my being a satisfied long term customer, believing Adobe supports its products long term, and fix this serial number problem. My new computer and the old computer are both without a working CS4 system now. What are you going to do about this major software BUG?
No one has contacted me nor seems to being doing anything about this "serial # invalid" blackmail. I have received an email AD from Adobe inviting me to Join CC for $9.99 a month. This appears to be a calculated plan by Adobe to force users toward the CC. I will attempt a few more avenues to find a fix from the company before looking at more aggressive tactics. A large CLASS ACTION LAWSUIT can't be too far in the future with so many of us being abused. Bad press is popping up everywhere and people like me and you have not even begun to add to that with our VALID stories of blatant abuse of power. The choice of using the terms "invalid serial number" will be the worst mistake Adobe could make. Having a valid serial number, meaning, I paid for, registered, used for years with Adobe having the right to challenge my serial number during that time during continual updates etc... proves that invalidating my use because they can is an abuse of the licensing agreement. That agreement gives me the user, rights too!
I would recommend verifying your serial number to verify that the license is still valid. You can find details in Find your serial number quickly - -productkb/global/find-serial-number.html on how to locate your serial number at If the serial number you are currently using is not registered under your account then please try registering it to verify the validity of the license.
You also mentioned removing the Adobe PCD folder. Did you also remove the SLCache and SLStore folders? Assuming your serial number is valid then having incorrect file permissions or corrupted data within these folders could lead to your serial number being seen as invalid.
Hi. I am encountering the same issue (as at Dec 2014). I suspect the problem could be with the CS4 (mine is Design Premium) installer that is downloaded from Adobe website. Can Adobe tech support download the installer and test a few of the serial numbers known to be valid?
For what is worth. I just joined the club. After using CS4 for years on my XP machine, I loaded it on my new Win 8 PC. It worked for a while. I thought I was on my second license but then it quit working and wanted me to input the serial number. Says its not a valid number. Then I went through the deactivation process on the old PC. Still no good. I online chatted support and they suggest I call the vendor for a valid serial number. I said that doesn't make sense. It worked for the last 5 or 6 years. Got the same answer. The part number on the box is. P/N: 65014912 The bar code number is: 8 83919 15968 3 Any correlation to those having problems????
I have had this software since 2008. It has been running on the same PC for the last five years, now I have finally upgraded the PC, my serial number is invalid and wont activate. Customer service chat says its an incorrect number and could I provide Proof of Purchase (?) Are you kidding me?! They don't show the software was registered -ever- then why was it functioning just fine for the last five years?! To make matters worse, India chat hung up on me -twice!! So I get to thinking, I wonder what our corporate serial numbers say on the Adobe Volume Licensing site -guess what?! They're invalid too!! Coincidence?! I think not! I want an answer as why any serial number I enter from Creative Suite 2 Premium, Technical Suites 2, 3 and 3.5 and a privately owned Photoshop CS4 Extended are ALL invalid according to Adobe?! Is there a translation error from English to Hindi?! Or are your corporate systems so screwed up, you have no clue as to what is a valid serial number and what is not, so you just lead them around and around and around until you just hang up on them or they get so frustrated and angry, they go get a pirated version and generate a key so they never have to speak to you again. I'm certainly not spending another $800 on another Adobe product that may or may not have a valid key. I want the key I legally own validated!! Today!!!","isUseLiaRichMedia":false,"autoTitleLink":" _0.form.messageeditor.tinymceeditor:getautotitle?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","isGteEditorV2":true,"linkTooltipTexts":"bareURL":"Bare URL","unlink":"Unlink","openLink":"Open link","autoTitle":"Auto-title","elementSelector":"#tinyMceEditor_10cbbd62b6278d6","preLoadedAddOnAssetUrls":["/html/js/lib/tinymce/4.7.13/themes/modern/theme.js","/html/js/lib/tinymce/4.7.13/plugins/lists/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/compat3x/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/image/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/link/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/textcolor/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/table/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/tabfocus/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/paste/plugin.js","/plugin/editors/tinymce/plugins/spoiler/plugin.js","/plugin/editors/tinymce/plugins/spoiler/langs/en.js","/plugin/editors/tinymce/plugins/insertcode/plugin.js","/plugin/editors/tinymce/plugins/insertcode/langs/en.js","/html/js/lib/tinymce/4.7.13/plugins/advlist/plugin.js","/html/js/lib/tinymce/4.7.13/plugins/autolink/plugin.js","/plugin/editors/tinymce/plugins/liarichmedia/plugin.js","/plugin/editors/tinymce/plugins/liarichmedia/langs/en.js","/plugin/editors/tinymce/plugins/liaexpandtoolbar/plugin.js","/plugin/editors/tinymce/plugins/liaexpandtoolbar/langs/en.js","/html/js/lib/tinymce/4.7.13/plugins/codesample/plugin.js","/plugin/editors/tinymce/plugins/liaquote/plugin.js","/plugin/editors/tinymce/plugins/liaquote/langs/en.js","/plugin/editors/tinymce/plugins/liamacros/plugin.js","/plugin/editors/tinymce/plugins/liamacros/langs/en.js","/plugin/editors/tinymce/plugins/liafullscreendone/plugin.js","/plugin/editors/tinymce/plugins/liafullscreendone/langs/en.js","/html/js/lib/tinymce/4.7.13/plugins/code/plugin.js","/plugin/editors/tinymce/plugins/mentions/plugin.js","/plugin/editors/tinymce/plugins/mentions/langs/en.js","/html/js/lib/tinymce/4.7.13/plugins/noneditable/plugin.js","/plugin/editors/tinymce/plugins/emoticons/plugin.js","/plugin/editors/tinymce/plugins/emoticons/langs/en.js","/plugin/editors/tinymce/plugins/spellchecker/plugin.js"],"isOoyalaVideoEnabled":false,"isInlineLinkEditingEnabled":true,"optionsParam":"messageMentionTemplate":"#title","spellcheckerUrl":"/spellchecker/lucene","useUserMentions":true,"toolbarSelector":".mce-toolbar-grp","useProductMentions":false,"mediaUploadOptions":"attachmentOverlayText":"Drop your files here","createVideoLink":" _0.form.messageeditor.tinymceeditor:createvideo?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","imageUploadSettings":"validImageExts":"*.jpg;*.JPG;*.jpeg;*.JPEG;*.gif;*.GIF;*.png;*.PNG","maxFileBytes":10264576,"maxImagesPerUpload":10,"editorOverlayText":"Drop your media files here","copyPasteSettings":"copyPasteEvent":"LITHIUM:liaCopyPasteImages","copyPasteBatchSize":3,"copyPasteCss":"lia-copypaste-placeholder","username":"Deleted User","videoImageTooltip":"\"Please wait while we upload and process your video. This may take a few minutes, so please check back later.\"","enableFormActionButtonsEvent":"LITHIUM:enableFormActionButtons","videoUploadingUrlsLink":" _0.form.messageeditor.tinymceeditor:videouploadingurls?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","isOverlayVisible":true,"videoEmbedThumbnail":"/i/skins/default/video-loading-new.gif","videoStatusUpdateLink":" _0.form.messageeditor.tinymceeditor:videostatusupdate?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","token":"VxxN71z8Um3kYOUN7ITKZt079ix9ScfMAh1yBzVkPCk.","defaultAlbumId":1,"imageFormatFeedbackErrorContainer":".lia-file-error-msg","fileUploadSelector":".lia-file-upload","isCanUploadImages":false,"videoUploadSettings":"maxFileBytes":512000000,"validVideoExts":".wmv;.avi;.mov;.moov;.mpg;.mpeg;.m2t;.m2v;.vob;.flv;.mp4;.mpg4;.mkv;.asf;.m4v;.m2p;.3gp;.3g2;.f4v;.mp3;.m4a;.wma;.aac","disableFormActionButtonsEvent":"LITHIUM:disableFormActionButtons","isOoyalaVideoEnabled":false,"videoEmbedSizes":"small":"width":200,"height":150,"original":"width":400,"height":300,"large":"width":600,"height":450,"medium":"width":400,"height":300,"isMobileDevice":false,"removeAllOverlays":"LITHIUM:removeAllOverlays","isCanUploadVideo":false,"passToAttachmentEvent":"LITHIUM:passToAttachment","imageUrlPattern":" -id//image-size/?v=v2&px=-1","useMessageMentions":false,"spellcheckerLangs":"English (US)=en,Spanish=es,Portuguese=pt,German=de,French=fr,Arabic=ar","mentionsVersion":"2","iframeTitle":"Body Rich Text Area. Press ALT-F10 for toolbar and Escape to return to the editor.","events":"editorPasteEvent":"LITHIUM:editorPaste","editorLoadedEvent":"LITHIUM:editorLoaded","useGraphicalEditor":true});LITHIUM.InformationBox("updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_10cbbd62b6278d6_42","feedbackSelector":".InfoMessage");LITHIUM.Text.set("ajax.createUrlSnippet.loader.feedback.title":"Loading...");LITHIUM.AjaxSupport("ajaxOptionsParam":"useLoader":true,"event":"LITHIUM:createUrlSnippet","tokenId":"ajax","elementSelector":"#messagepresnippet_10cbbd62b6278d6","action":"createUrlSnippet","feedbackSelector":"#messagepresnippet_10cbbd62b6278d6","url":" _0.form.messageeditor.messagepresnippet:createurlsnippet?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","ajaxErrorEventName":"LITHIUM:ajaxError","token":"U4Hn_YcpZHrYbaG6uiRkKhbXLGb7_CBCXZ74ShrBEUE.");LITHIUM.MessagePreSnippet("pasteEvent":"LITHIUM:editorPaste","maxUrlListSize":10,"snippetExistsTextClass":"lia-media-snippet-preview-exists","tinyMceSelector":"#messageEditor_10cbbd62b6278d6_0","messageSnippetEvent":"LITHIUM:createUrlSnippet","elementSelector":"#messagepresnippet_10cbbd62b6278d6","snippetUpdateEvent":"LITHIUM:updateUrlSnippet","urlFormFieldSelector":".lia-form-media-snippet-url-input","snippetCloseEvent":"LITHIUM:closeUrlSnippet");LITHIUM.BlockEvents('.lia-js-block-events', [".lia-spoiler-link",".oo-icon",".oo-volume-bar",".oo-close-button"], '.message-preview');LITHIUM.KeepSessionAlive("/t5/status/blankpage?keepalive", 300000);new LITHIUM.MessageEditor("previewButtonSelector":"#previewButton_10cbbd62b6278d6","defaultTabSelector":".rich-link","defaultTabName":"rich","usesInlinePreview":true,"formHasErrorsEvent":"LITHIUM:formHasErrors","exitPreviewButtonSelector":"#exitPreviewButton_10cbbd62b6278d6","isTabsPresent":false,"ajaxCompleteEvent":"LITHIUM:ajaxComplete","isGteEditorV2":true,"previewSubmitElementSelector":"#submitContext_10cbbd62b6278d6","tinyMceElementSelector":"#tinyMceEditor_10cbbd62b6278d6","elementSelector":"#messageEditor_10cbbd62b6278d6_0","macroChangeEvent":"LITHIUM:change-macro","preExitPreviewEvent":"LITHIUM:refreshAttachments");LITHIUM.MessageEditor.MessageQuote("#messageQuote_10cbbd62b6278d6", "#tinyMceEditor_10cbbd62b6278d6", " wrote:I have had this software since 2008. It has been running on the same PC for the last five years, now I have finally upgraded the PC, my serial number is invalid and wont activate. Customer service chat says its an incorrect number and could I provide Proof of Purchase (?) Are you kidding me?! They don't show the software was registered -ever- then why was it functioning just fine for the last five years?! To make matters worse, India chat hung up on me -twice!! So I get to thinking, I wonder what our corporate serial numbers say on the Adobe Volume Licensing site -guess what?! They're invalid too!! Coincidence?! I think not! I want an answer as why any serial number I enter from Creative Suite 2 Premium, Technical Suites 2, 3 and 3.5 and a privately owned Photoshop CS4 Extended are ALL invalid according to Adobe?! Is there a translation error from English to Hindi?! Or are your corporate systems so screwed up, you have no clue as to what is a valid serial number and what is not, so you just lead them around and around and around until you just hang up on them or they get so frustrated and angry, they go get a pirated version and generate a key so they never have to speak to you again. I'm certainly not spending another $800 on another Adobe product that may or may not have a valid key. I want the key I legally own validated!! Today!!!", true);LITHIUM.FileDragDrop("urls":"uploadUrl":" _0.form.attachmentscomponent:uploadfileaction/attachments-key/653fd5f9-7235-4d09-b7bf-9972ed3f699c?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","selectors":"container":"#filedragdrop_10cbbd62b6278d6","feedbackElement":"#dragDropFeedback .AjaxFeedback","cancelUploadProgress":"lia-remove-attachment-inprogress","fileUpload":"#filedragdrop_10cbbd62b6278d6 .lia-file-upload","events":"uploadDoneEvent":"LITHIUM:uploadDone","refreshAttachmentsEvent":"LITHIUM:refreshAttachments","formHasErrorsEvent":"LITHIUM:formHasErrors","misc":"actionTokenId":"uploadFile","fileDataParam":"Filedata","isEditorGteV2":true,"actionToken":"lcf4j50-O5othJmdaXE-VJwvGkD7-NRsDthslMkHmyU.");LITHIUM.InformationBox("updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_10cbbd62b6278d6_43","feedbackSelector":".InfoMessage");LITHIUM.AjaxSupport("ajaxOptionsParam":"event":"LITHIUM:refreshAttachments","parameters":"clientId":"inlinemessagereplyeditor_0_10cbbd62b6278d6","attachmentKey":"653fd5f9-7235-4d09-b7bf-9972ed3f699c","tokenId":"ajax","elementSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6","action":"refreshAttachments","feedbackSelector":"#attachmentsComponent_10cbbd62b6278d6","url":" _0.form.attachmentscomponent:refreshattachments?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","ajaxErrorEventName":"LITHIUM:ajaxError","token":"MVFYiOxoJ-odEv4jo4TBfFyCOU6YsFF5xrJGhKlYmwk.");LITHIUM.AjaxSupport("ajaxOptionsParam":"event":"LITHIUM:removeNewAttachment","parameters":"clientId":"inlinemessagereplyeditor_0_10cbbd62b6278d6","attachmentKey":"653fd5f9-7235-4d09-b7bf-9972ed3f699c","tokenId":"ajax","elementSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-file-upload","action":"removeNewAttachment","feedbackSelector":"#attachmentsComponent_10cbbd62b6278d6","url":" _0.form.attachmentscomponent:removenewattachment?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","ajaxErrorEventName":"LITHIUM:ajaxError","token":"lyRdNHl32_PMaJMlUP3Gm4OtGK0pCaTt5LwZWnv_WLE.");LITHIUM.AjaxSupport("ajaxOptionsParam":"event":"LITHIUM:removePreviewAttachment","parameters":"clientId":"inlinemessagereplyeditor_0_10cbbd62b6278d6","attachmentKey":"653fd5f9-7235-4d09-b7bf-9972ed3f699c","tokenId":"ajax","elementSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-file-upload","action":"removePreviewAttachment","feedbackSelector":"#attachmentsComponent_10cbbd62b6278d6","url":" _0.form.attachmentscomponent:removepreviewattachment?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","ajaxErrorEventName":"LITHIUM:ajaxError","token":"2rUsamjP2jJnFY1o0CDUSDIQBGwxsZ78EdHKYFMAK-o.");LITHIUM.AjaxSupport("ajaxOptionsParam":"event":"LITHIUM:removeExistingAttachment","parameters":"clientId":"inlinemessagereplyeditor_0_10cbbd62b6278d6","attachmentKey":"653fd5f9-7235-4d09-b7bf-9972ed3f699c","tokenId":"ajax","elementSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-file-upload","action":"removeExistingAttachment","feedbackSelector":"#attachmentsComponent_10cbbd62b6278d6","url":" _0.form.attachmentscomponent:removeexistingattachment?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","ajaxErrorEventName":"LITHIUM:ajaxError","token":"BkNRFYFzZujDrwTeir1LXOlNaTq4TaYdKrmq3480BlU.");LITHIUM.AjaxSupport("ajaxOptionsParam":"event":"LITHIUM:removeInProgressNewAttachment","parameters":"clientId":"inlinemessagereplyeditor_0_10cbbd62b6278d6","attachmentKey":"653fd5f9-7235-4d09-b7bf-9972ed3f699c","tokenId":"ajax","elementSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-file-upload","action":"removeInProgressNewAttachment","feedbackSelector":"#attachmentsComponent_10cbbd62b6278d6","url":" _0.form.attachmentscomponent:removeinprogressnewattachment?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","ajaxErrorEventName":"LITHIUM:ajaxError","token":"bAlYmZtSAWxLh3AwfR6MLKhOqdsWrlGb-jJiYfvkcEc.");LITHIUM.DragDropAttachmentsComponent("fileSizeErrorText":"The file () exceeds the maximum file size. The maximum file size is 47 MB.","validExts":"8bf, abf, abr, act, aep, afm, ai, arw, as, ase, avi, bmp, book, cel, cfc, chproj, cptx, cr2, cr3, crf, crw, css, csv, dn, dng, doc, docx, eps, epub, exif, fbx, fla, flac, flv, fm, gif, icma, icml, ico, ics, idml, indd, jpeg, jpg, jsfl, json, log, loss, lrcat, lrtemplate, m4a, mif, mov, mp3, mp4, mpg, nef, nrw, obj, odt, orf, otc, otf, pdf, pfb, pfm, pmd, png, ppj, ppt, pptx, prc, prel, prproj, ps, psb, psd, raf, raw, rtf, sbs, sbsar, sbsm, scc, ses, sesx, skp, sol, srt, srw, ssa, stl, svg, swf, tif, ttc, ttf, txt, wav, wmv, x3f, xd, xls, xlsx, xml, xmp","dropZoneSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-attachments-drop-zone","uploadingText":"Uploading...","changeNumAttachmentsEvent":"LITHIUM:changeNumAttachments","storageUnitKB":"KB","currAttachments":0,"removeNewAttachmentSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-remove-attachment","removeInProgressNewAttachment":"LITHIUM:removeInProgressNewAttachment","elementSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6","maxAttachments":10,"removeAllOverlays":"LITHIUM:removeAllOverlays","inProgressAttachmentsContainerSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-in-progress-attachments","removeExistingAttachmentEvent":"LITHIUM:removeExistingAttachment","inputFieldSelector":".lia-form-type-file.lia-form-type-file-hidden","dropFilesHereText":"attachments.overlay.text","enableFormActionButtonsEvent":"LITHIUM:enableFormActionButtons","maxFileSize":50000000,"tooManyAttachmentsMsg":"The maximum number of attachments has been reached. Maximum number of attachments allowed is: 10","attachmentErrorSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-file-error-msg","cancelAttachmentProgressCss":"lia-remove-attachment-inprogress","fileUploadSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-file-upload","newAttachmentSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-new-attachment","attachmentsTooManyErrorSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-attachment-upload-error-many","fileTypeErrorText":"The file type () is not supported. Valid file types are: 8bf, abf, abr, act, aep, afm, ai, arw, as, ase, avi, bmp, book, cel, cfc, chproj, cptx, cr2, cr3, crf, crw, css, csv, dn, dng, doc, docx, eps, epub, exif, fbx, fla, flac, flv, fm, gif, icma, icml, ico, ics, idml, indd, jpeg, jpg, jsfl, json, log, loss, lrcat, lrtemplate, m4a, mif, mov, mp3, mp4, mpg, nef, nrw, obj, odt, orf, otc, otf, pdf, pfb, pfm, pmd, png, ppj, ppt, pptx, prc, prel, prproj, ps, psb, psd, raf, raw, rtf, sbs, sbsar, sbsm, scc, ses, sesx, skp, sol, srt, srw, ssa, stl, svg, swf, tif, ttc, ttf, txt, wav, wmv, x3f, xd, xls, xlsx, xml, xmp.","uploadDoneEvent":"LITHIUM:uploadDone","disableFormActionButtonsEvent":"LITHIUM:disableFormActionButtons","inProgressAttachmentSelector":".lia-in-progress-attachment","removePreviewAttachmentEvent":"LITHIUM:removePreviewAttachment","removeNewAttachmentEvent":"LITHIUM:removeNewAttachment","passToAttachmentEvent":"LITHIUM:passToAttachment");LITHIUM.InformationBox("updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_10cbbd62b6278d6_44","feedbackSelector":".InfoMessage");LITHIUM.Form.resetFieldForFocusFound();LITHIUM.Text.set("ajax.InlineMessageReply.loader.feedback.title":"Loading...");LITHIUM.AjaxSupport.fromForm('#form_10cbbd62b6278d6', 'InlineMessageReply', '#ajaxFeedback_10cbbd62b6278d6_0', 'LITHIUM:ajaxError', "useLoader":false,"ignoreFormActions":["Cancel","SaveDraft"],"event":"submit","httpMethod":"POST", false);LITHIUM.InputEditForm("form_10cbbd62b6278d6", "submitButton":".lia-button-Submit-action","enableFormButtonEvent":"LITHIUM:enableFormButton","warnUnsavedDataActionCssClasses":["lia-form-action-ignore-unsaved-data","lia-button-Cancel-action"],"useUnsavedDataWarning":true,"ignoreDisableFormDuringSubmitCssClasses":[],"submitOnChange":false,"swallowEnterEvent":true,"enableFormEvent":"LITHIUM:enableForm","disableFormButtonEvent":"LITHIUM:disableFormButton","disableFormEvent":"LITHIUM:disableForm","unloadMessage":"Unsaved information will be lost.","ignoreOnChangeCssClasses":[],"disableFormOnSubmit":true,"buttonWrapperSelector":".lia-button-wrapper","showUnsavedDataWarningDataKey":"showUnsavedDataWarning","liaBodyTagId":"#lia-body");LITHIUM.AjaxSupport("ajaxOptionsParam":"event":"LITHIUM:autosaveInline","parameters":"clientId":"inlinemessagereplyeditor_0_10cbbd62b6278d6","tokenId":"ajax","elementSelector":"#form_10cbbd62b6278d6","action":"autosaveInline","feedbackSelector":"#form_10cbbd62b6278d6","url":" _0.form:autosaveinline?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","ajaxErrorEventName":"LITHIUM:ajaxError","token":"TCssx6DOLcPg0sFYsepm3nBgse4cHNo86E6WmhhmRuk.");LITHIUM.InlineMessageReplyEditor("openEditsSelector":".lia-inline-message-edit","ajaxFeebackSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-inline-ajax-feedback","collapseEvent":"LITHIUM:collapseInlineMessageEditor","confimationText":"You have other message editors open and your data inside of them might be lost. Are you sure you want to proceed?","topicMessageSelector":".lia-forum-topic-message-gte-5","focusEditor":false,"hidePlaceholderShowFormEvent":"LITHIUM:hidePlaceholderShowForm","formWrapperSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-form-wrapper","reRenderInlineEditorEvent":"LITHIUM:reRenderInlineEditor","ajaxBeforeSendEvent":"LITHIUM:ajaxBeforeSend:InlineMessageReply","element":"input","clientIdSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6","loadAutosaveAction":false,"newPostPlaceholderSelector":".lia-new-post-placeholder","placeholderWrapperSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-placeholder-wrapper","messageId":6123426,"formSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6","expandedClass":"lia-inline-message-reply-form-expanded","expandedRepliesSelector":".lia-inline-message-reply-form-expanded","newPostPlaceholderClass":"lia-new-post-placeholder","editorLoadedEvent":"LITHIUM:editorLoaded","replyEditorPlaceholderWrapperCssClass":"lia-placeholder-wrapper","messageActionsClass":"lia-message-actions","cancelButtonSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-button-Cancel-action","isGteForumV5":true,"messageViewWrapperSelector":".lia-threaded-detail-display-message-view","disabledReplyClass":"lia-inline-message-reply-disabled-reply");LITHIUM.Text.set("ajax.reRenderInlineEditor.loader.feedback.title":"Loading...");LITHIUM.AjaxSupport("ajaxOptionsParam":"useLoader":true,"blockUI":"","event":"LITHIUM:reRenderInlineEditor","parameters":"clientId":"inlinemessagereplyeditor_0_10cbbd62b6278d6","tokenId":"ajax","elementSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6","action":"reRenderInlineEditor","feedbackSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6","url":" _0:rerenderinlineeditor?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","ajaxErrorEventName":"LITHIUM:ajaxError","token":"QgcKbXGrM54ew4Uq4A-FkJsz6cXVcB5xQcvBj-hExSE.");LITHIUM.InlineMessageEditor("ajaxFeebackSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-inline-ajax-feedback","submitButtonSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6 .lia-button-Submit-action");LITHIUM.AjaxSupport("ajaxOptionsParam":"event":"LITHIUM:lazyLoadComponent","parameters":"componentId":"messages.widget.emoticons-lazy-load-runner","tokenId":"ajax","elementSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6","action":"lazyLoadComponent","feedbackSelector":false,"url":" _0:lazyloadcomponent?t:ac=board-id/download-and-install/message-id/185956/thread-id/185956","ajaxErrorEventName":"LITHIUM:ajaxError","token":"SW5QdpBbJzzgK_G-DQ8j0nq1kqmC7VsLUY-Lpd47pz4.");LITHIUM.lazyLoadComponent("selectors":"elementSelector":"#inlinemessagereplyeditor_0_10cbbd62b6278d6","events":"lazyLoadComponentEvent":"LITHIUM:lazyLoadComponent","misc":"isLazyLoadEnabled":true);;(function($)try const RESOURCE_LINK = 'Community: resourcesLinkClick'; const RESOURCE_EDIT = 'Community: resourcesEditClick'; const RESOURCE_ADD_GROUP = 'Community: resourcesAddGroupClick'; const RESOURCE_ADD_LINK = 'Community: resourcesAddLinkClick'; const RESOURCE_EDIT_GROUP = 'Community: resourcesEditGroup'; const RESOURCE_EDIT_LINK = 'Community: resourcesEditLink'; const RESOURCE_DELETE_GROUP = 'Community: resourcesDeleteGroup'; const RESOURCE_DELETE_LINK = 'Community: resourcesDeleteLink'; if($('.resources-container').length > 0) $('.links-list-item-title-url-container .list-link').on('click', function(e) trackResourceEvents(e.currentTarget,RESOURCE_LINK,true,true); ); $('.resources-header-edit-icon').on('click',function(e) trackResourceEvents(null,RESOURCE_EDIT,false,false); ); $('.add-group-container').on('click',function(e) trackResourceEvents(null,RESOURCE_ADD_GROUP,false,false); ); $(document).on('click', '.group-form .add-link', function(e) trackResourceEvents(null,RESOURCE_ADD_LINK,false,false); ); $(document).on('click', '.group-list-item .group-edit-button', function(e) trackResourceEvents(e.currentTarget,RESOURCE_EDIT_GROUP,true,false); ); $(document).on('click', '.group-list-item .group-delete-button', function(e) trackResourceEvents(e.currentTarget,RESOURCE_DELETE_GROUP,true,false); ); $(document).on('click', '.saved-link__edit', function(e) trackResourceEvents(e.currentTarget,RESOURCE_EDIT_LINK,true,true); ); $(document).on('click', '.saved-link__delete', function(e) trackResourceEvents(e.currentTarget,RESOURCE_DELETE_LINK,true,true); ); catch(ex) console.log(ex); )(LITHIUM.jQuery); ;(function($)tryconst CC_LINKS_TYPE= '0': 'GetAppsBanner', '1': 'GetApps', '2': 'InstallTheApp', '3': 'LaunchTheExperience', '4': 'ManageAccount'; const CONVERSATION_FLAG_TYPE= '-1': '', '0': 'Top Reply', '1': 'Correct Answer', '2': 'Featured', '3': 'Announcement', '4': 'Pinned Reply'; const PAGE_NAME='digitalData.page.pageInfo.pageName';const LANGUAGE='digitalData.page.pageInfo.language';const SITE_SECTION='digitalData.page.pageInfo.siteSection';const COMMUNITY_CATEGORY='digitalData.community.communityInfo.communityCategory';const COMMUNITY_ID='digitalData.community.communityInfo.communityId';const COMMUNITY_TITLE='digitalData.community.communityInfo.communityTitle'; const CONVERSATION_PAGE='Community: conversationPage';//evar203 mapped variablesconst CARD_CREATED_DATE='digitalData.community.communityAttributes.cardCreatedDate';const COUNT_CORRECT_ANSWER='digitalData.community.communityAttributes.countCorrectAnswer';const COMMUNITY_FLAG='digitalData.community.communityInfo.communityFlag'; const COUNT_REPLY='digitalData.community.communityAttributes.countReply'; const RELATED_CONVERSATION_ACTION='relatedConversationClick';const COMMUNITY_DD_PROPERTY='digitalData.community';const CONVERSATION_REPORT='Community: conversationReportClick';const REPLY_REPORT='Community: repliesReportClick';const MARKED_CORRECT='Community: Marked as Correct';const UNMARKED_CORRECT='Community: UnMarked as Correct';const REPLY_MARKED_CORRECT='replyMarkedCorrect';const REPLY_UNMARKED_CORRECT='replyUnmarkedCorrect';const CONVERSATION_FOLLOW='Community: conversationFollowClick';const REPLY_FOLLOW='Community: repliesFollowClick';const CONVERSATION_UNFOLLOW='Community: conversationUnfollowClick';const REPLY_UNFOLLOW='Community: repliesUnfollowClick';const SOPHIA_EVENTS = 'digitalData.sophiaResponse.fromPage';const CC_LINK1 = 'Community: CCD_';const CC_LINK2 = 'Click';const CC_LINK_CLICK = 'ccdLinkClick';const CC_MANAGE_ACCOUNT_CLICK = 'manageAccountLinkClick'; const REC_CONVO_FEEDBACK_SHOWN='digitalData.community.communityAttributes.recConvoFeedbackShown';const CONVERSATION_EDIT='Community: conversationEditClick';const CONVERSATION_VIEW_HISTORY='Community: conversationViewHistoryClick';const CONVERSATION_MOVE_MERGE='Community: conversationMoveMergeClick';const CONVERSATION_SPAM='Community: conversationSpamClick';const CONVERSATION_DELETE='Community: conversationDeleteClick';const CONVERSATION_BAN_USER='Community: conversationBanUserClick';const REPLY_BAN_USER='Community: repliesBanUserClick';const REPLY_SPAM='Community: repliesSpamClick';const REPLY_DELETE='Community: repliesDeleteClick';const REPLY_MOVE_MERGE='Community: repliesMoveMergeClick';const REPLY_VIEW_HISTORY='Community: repliesViewHistoryClick';const REPLY_EDIT='Community: repliesEditClick';const REPLIES_IN_RESPONSE_TO ='Community: repliesInResponseToClick';$.when(promise1).done( function () userProfilePromise.then(trackConversationPageLoad);); function trackConversationPageLoad() //Conversation Page Load Tracking const subject = $('.userStrip').attr('data-message-subject');let messageUid = '6123426';const tempDD = digitalData; let boardId = normalizeBoardId('download-and-install'); let community = normalizeCategoryBoardId(); let contentType = getBoardType(boardId); //track new post success trackNewPostSuccess(community, subject, messageUid); //track merge message success trackMergeSuccess(subject,community,'6123426',contentType); //recover digital data property digitalData = tempDD; const valArr = location.pathname.split('/'); let pageName; let layoutView = 'threaded'; if('ForumTopicPage' === 'IdeaPage') layoutView = 'linear'; //Ideas do not support threaded view so it will always be linear let sortOrder = 'by_date_ascending'=="by_date_ascending"?"Earliest":"Latest"; if(PAGE_LANG!=='en') pageName = location.hostname + ':t5:' + boardId + ':' + 'conversationPage'; else if(valArr && valArr.length > 2) pageName = location.hostname + ':' + valArr[1] + ':' + community + ':' + 'conversationPage'; if(pageName) setDigitalDataProperty(PAGE_NAME, pageName); if(messageUid) setDigitalDataProperty(COMMUNITY_ID, messageUid); setDigitalDataProperty(LANGUAGE, getLocale()); setDigitalDataProperty(SITE_SECTION, CONVERSATION_PAGE); setPrimaryEvent(CONVERSATION_PAGE, 'pageload');let replyCount = 0;if($('.reply-count__text').length > 0) replyCount = $('.reply-count__text').attr('data-reply-count'); let status = ''; let voteCount = 0; if($('.message-status-link').length > 0) status = $('.message-status-link')[0].innerText; if($('#messageKudosCount_').length > 0) voteCount = $('#messageKudosCount_')[0].getAttribute('data-upvote-count'); const correctAnswerCount = $('.correct-answer-div').attr('data-correct-answer-count'); const creationDate = $('.roleTimestamp').attr('data-post-time'); setDigitalDataProperty(CARD_CREATED_DATE, creationDate); //setDigitalDataProperty(COUNT_REPLY, replyCount?replyCount:'0'); setDigitalDataProperty(COUNT_CORRECT_ANSWER, correctAnswerCount?correctAnswerCount:'0'); setDigitalDataProperty(COMMUNITY_CONTENT_TYPE, contentType); setDigitalDataProperty(COMMUNITY_CATEGORY, community); setDigitalDataProperty(COMMUNITY_TITLE, subject); let solnType = $('.conversation-page-container').attr('data-solution-type'); if(parseInt(solnType) 0) solnType = '1'; else if($('#special-reply-pinned').length > 0) solnType = '4'; solnType = CONVERSATION_FLAG_TYPE[solnType]; let flag = solnType; if($('.body-outer-container').attr('data-pin-flag') === "true") if(flag != '') flag = flag + ';Pinned'; else flag = 'Pinned'; if(flag != '') setDigitalDataProperty(COMMUNITY_FLAG, flag); if(document.getElementById('feedback_view_1')) setDigitalDataProperty(REC_CONVO_FEEDBACK_SHOWN, 'true'); dnmsTrackConversationFeedback('render', 'feedback-answer', [messageUid, community, null, 'radio button']); setDigitalDataProperty(FILTERS, [createGPSortInfoObj(sortOrder)]); setDigitalDataProperty(SOPHIA_EVENTS,['CampaignId': relatedConvCampaignId, 'ControlGroupId': relatedConvControlGroupId, 'VariationId': relatedConvVariationId, 'ActionBlockId': relatedConvActionBlockId, 'CampaignId': manageAccountCampaignId, 'ControlGroupId': manageAccountControlGroupId, 'VariationId': manageAccountVariationId, 'ActionBlockId': manageAccountActionBlockId]); captureSnapshot('state'); //dunamis api call dnmsConversationPageRender(community, replyCount, subject, getCommunityCurrentPageNum(), getConversationTags().toString(), messageUid, layoutView, flag, status, voteCount); cleanDigitalDataProperties([SOPHIA_EVENTS]); if ($('.promos-wrapper').length > 0) let promotype = $('.promos-wrapper').attr('data-promotype'); let promosubtype = $('.promos-wrapper').attr('data-promosubtype'); dnmsPromoRender(promotype, promosubtype, community, messageUid); //Track related conversation clickdetectRelatedConversationsLoad(); //track status update success if(localStorage.hasOwnProperty('messageStatusUpdate')) trackStatusUpdateSuccess(); //Track reply post success trackReplyPostSuccess(); let lsCleanUpArr = ['gpEditMessageType', 'gpEditMessagePageNum', 'gpReportMessageDetails', 'gpReportMessageType'];clearStorage(lsCleanUpArr);cleanDigitalDataProperties(['digitalData.primaryEvent.eventInfo', FILTERS]); function getPayload(params) var sophiaPayload = []; try params = params.split("&"); var keyMapping = 'aid':'ActionBlockId','campid':'CampaignId', 'cid':'ContainerId','cgid':'ControlGroupId','tid':'TreatmentId','vid':'VariationId','sid':'SurfaceId'; var sophiaMap = ; for(let i=0;i 1 && (keys[0] in keyMapping)) sophiaMap[keyMapping[keys[0]]] = keys[1]; sophiaPayload.push(sophiaMap); catch(err) console.log(err); return sophiaPayload;function trackNewPostSuccess(communityName, subject, messageUid) const npsDD = localStorage.getItem('npsDigitalData'); if(npsDD) const ddVal = JSON.parse(npsDD);if(subject === ddVal.community.communityInfo.communityTitle) digitalData = ddVal; setDigitalDataProperty(COMMUNITY_ID, messageUid); dnmsNewPostSuccess(communityName, subject, messageUid, JSON.parse(npsDD).sophiaResponse); captureSnapshot('event'); cleanDigitalDataProperties([SOPHIA_EVENTS]); localStorage.removeItem('npsDigitalData');function trackMergeSuccess(subject,community,messageId,contentType) try const mergeMsgDD = localStorage.getItem('mergeMsgDigitalData'); if(mergeMsgDD) const ddVal = JSON.parse(mergeMsgDD); if(messageId === ddVal.community.communityInfo.communityId) digitalData = ddVal; setDigitalDataProperty(COMMUNITY_CATEGORY, community); setDigitalDataProperty('digitalData.community.communityInfo.communityContentTab', contentType); setDigitalDataProperty(COMMUNITY_TITLE, subject); captureSnapshot('event'); let cnvrstnIds = []; let slctdCnvrstnArr = ddVal.community.attributes.selectedConversations; for(let i=0;i 4) '+cnvrstnIds.toString(), replyType]; // merged to which message localStorage.removeItem('mergeMsgDigitalData'); catch(err) console.log(err); function clearStorage(items) for(let x=0; x 0) $('.related-conversations-card').on('click', function(e) if(e.target.hasAttribute('data-related-content-type')) //section tab click events let destinationTab = e.target.getAttribute('data-related-content-type'); dnmsCPSectionTabClick(getDigitalDataProperty(COMMUNITY_CATEGORY), 'related conversation', destinationTab); setPrimaryEvent('Community: relatedConversationLabelClick', SECTION_TAB_ACTION); setDigitalDataProperty(COMMUNITY_CONTENT_TYPE, destinationTab); captureSnapshot('event'); else let subject = e.target.getAttribute('data-related-conversation-subject'); let boardId = e.target.getAttribute('data-related-conversation-board'); let relatedCommContentType = getBoardType(boardId); let community = normalizeCategoryBoardId(); let target_href = e.target.href; let convo_id = e.target.getAttribute('data-related-conversation-id'); let org_convo_id = getDigitalDataProperty(COMMUNITY_ID); dnmsRelatedConversationsClick(community, target_href, org_convo_id, convo_id, "", subject, relatedConvCampaignId, relatedConvControlGroupId, relatedConvVariationId, relatedCommContentType); setPrimaryEvent(RELATED_CONVERSATION_CLICK, RELATED_CONVERSATION_ACTION); cleanDigitalDataProperties([COMMUNITY_DD_PROPERTY]); setDigitalDataProperty(COMMUNITY_CATEGORY, community); setDigitalDataProperty(COMMUNITY_CONTENT_TYPE,relatedCommContentType); setDigitalDataProperty(COMMUNITY_ID, convo_id); setDigitalDataProperty(COMMUNITY_TITLE, subject); setDigitalDataProperty(SOPHIA_EVENTS,['CampaignId': relatedConvCampaignId, 'ControlGroupId': relatedConvControlGroupId, 'VariationId': relatedConvVariationId, 'ActionBlockId': relatedConvActionBlockId]); captureSnapshot('event'); cleanDigitalDataProperties([SOPHIA_EVENTS]); ); //Track actions on conversation and repliesif($('.lia-quilt-column-main_content').length > 0) $('.lia-quilt-column-main_content').on('click', function(e) let targetElement = $(e.target); //Track Report if(targetElement.hasClass('report__text')) trackReportClick(targetElement); //Track mark correct answer if(targetElement.hasClass('lia-component-solutions-action-mark-message-as-accepted-solution')) trackMarkUnmarkCorrectAnswer('mark correct answer', targetElement); //Track Unmark correct answer if(targetElement.hasClass('lia-component-solutions-action-unmark-message-as-accepted-solution')) trackMarkUnmarkCorrectAnswer('unmark correct answer', targetElement); //Track view history click if(targetElement.hasClass('view-message-history')) trackViewHistoryClick(targetElement); //Track move merge click if(targetElement.hasClass('move-message')) trackMoveMergeClick(targetElement); if(getDigitalDataProperty(COMMUNITY_CONTENT_TYPE) !== 'Discussion' ) let authorId = $(targetElement).closest('.MessageView').find('.userStrip__link').attr('data-user-id'); if(authorId.length > 0) localStorage.setItem("mergeAuthor", authorId); //Track delete conversation/reply click if(targetElement.hasClass('delete-message-and-replies') );//Track edit message clickif($('.edit-message').length > 0) $('.edit-message').on('click', function(e) trackEditMessageClick($(e.target)); );//Track mark spam clickif($('.lia-component-spam-action-mark-message-as-spam').length > 0) $('.lia-component-spam-action-mark-message-as-spam').on('click', function(e) trackMarkSpamClick($(e.target)); ); //Track conversation page CC clicksvar ccElements = document.querySelectorAll(".cc-links-cta-container__anchor, .cc-links-banner-p2 a button");for (let i = 0; i 0) setPrimaryEvent(isFollowAction?CONVERSATION_FOLLOW:CONVERSATION_UNFOLLOW, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick(action, getConversationPageDetails()); else setPrimaryEvent(isFollowAction?REPLY_FOLLOW:REPLY_UNFOLLOW, REPLY_ACTION); let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick(action, replyType, getConversationPageDetails()); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackBanUserClick(tElement) if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_BAN_USER, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('ban user', getConversationPageDetails()); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('ban user', replyType, getConversationPageDetails()); setPrimaryEvent(REPLY_BAN_USER, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackMarkSpamClick(tElement) if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_SPAM, CONVERSATION_ACTION); //dunamis api call let convArray = getConversationPageDetails(); dnmsConversationActionsClick('mark as spam', convArray); if(convArray.length > 1) syncDataOnS3('Spam', convArray[1]); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('mark as spam', replyType, getConversationPageDetails()); setPrimaryEvent(REPLY_SPAM, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackDeleteMessageClick(tElement) if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_DELETE, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('delete the conversation', getConversationPageDetails()); localStorage.setItem('moveMergeDeletetriggeredBy','conversationPage:originalPost'+':'+getConversationPageDetails().toString()+':'+getDigitalDataProperty(COMMUNITY_CONTENT_TYPE)); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('delete the reply', replyType, getConversationPageDetails()); localStorage.setItem('moveMergeDeletetriggeredBy','conversationPage:'+replyType+':'+getConversationPageDetails().toString()+':'+getDigitalDataProperty(COMMUNITY_CONTENT_TYPE)); setPrimaryEvent(REPLY_DELETE, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackMoveMergeClick(tElement) localStorage.setItem("movingConversationId", getDigitalDataProperty(COMMUNITY_ID)); if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_MOVE_MERGE, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('move/merge the conversation', getConversationPageDetails()); localStorage.setItem('moveMergeDeletetriggeredBy','conversationPage:originalPost'+':'+getConversationPageDetails().toString()+':'+getDigitalDataProperty(COMMUNITY_CONTENT_TYPE)); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('move/merge the conversation', replyType, getConversationPageDetails()); localStorage.setItem('moveMergeDeletetriggeredBy','conversationPage:'+replyType+':'+getConversationPageDetails().toString()+':'+getDigitalDataProperty(COMMUNITY_CONTENT_TYPE)); setPrimaryEvent(REPLY_MOVE_MERGE, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackViewHistoryClick(tElement) if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_VIEW_HISTORY, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('view history', getConversationPageDetails()); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('view history', replyType, getConversationPageDetails()); setPrimaryEvent(REPLY_VIEW_HISTORY, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackEditMessageClick(tElement) if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_EDIT, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('edit message', getConversationPageDetails()); localStorage.setItem('gpEditMessagePageNum', getCommunityCurrentPageNum()); else let replyType = getReplyType(tElement); if(replyType) localStorage.setItem('gpEditMessagePageNum', getCommunityCurrentPageNum()); dnmsConversationReplyActionsClick('edit message', replyType, getConversationPageDetails()); localStorage.setItem('gpEditMessageType', replyType); setPrimaryEvent(REPLY_EDIT, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackReportClick(tElement) let tempConversationPageDetails = getConversationPageDetails(); tempConversationPageDetails[2] = encodeURIComponent(tempConversationPageDetails[2]); localStorage.setItem('gpReportMessageDetails', tempConversationPageDetails); if(tElement.closest('.lia-thread-topic').length > 0) setPrimaryEvent(CONVERSATION_REPORT, CONVERSATION_ACTION); //dunamis api call dnmsConversationActionsClick('report', getConversationPageDetails()); else let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick('report', replyType, getConversationPageDetails()); localStorage.setItem('gpReportMessageType', replyType); setPrimaryEvent(REPLY_REPORT, REPLY_ACTION); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); captureSnapshot('event');function trackMarkUnmarkCorrectAnswer(action, tElement) let correctFlag = action==='mark correct answer'; setPrimaryEvent(correctFlag?MARKED_CORRECT:UNMARKED_CORRECT, correctFlag?REPLY_MARKED_CORRECT:REPLY_UNMARKED_CORRECT); cleanDigitalDataProperties([COMMUNITY_ATTRIBUTES]); convDetails = getConversationPageDetails(); if(correctFlag) convDetails = setSophiaPayload(convDetails); captureSnapshot('event'); let replyType = getReplyType(tElement); if(replyType) dnmsConversationReplyActionsClick(action, replyType, convDetails); cleanDigitalDataProperties([SOPHIA_EVENTS]);function detectRelatedConversationsLoad() { if($('.personalised-related-conversations').length > 0) let targetNode = $('.personalised-related-conversations')[0]; let config = childList: true ; let callback = function(mutationsList, observer) for(let i=0; i 0) status = $('.message-status-link')[0].innerText; dnmsConversationStatusUpdate('success',getConversationPageDetails(), comment, status); setPrimaryEvent('Community: StatusChanged'+status.replace(' ',''),'conversationStatusUpdated'); setDigitalDataProperty(PRIMARY_FILTER, createGPFilterInfoObj(status, 'statusChange')); captureSnapshot('event'); localStorage.removeItem('messageStatusUpdate'); cleanDigitalDataProperties([PRIMARY_FILTER, FILTERS]); catch(e) console.log(e); function isReplyBodyEmpty() { let result = false; let xNode;if($('.mce-edit-area').length > 0 && $('.mce-edit-area').children().length > 0) { let mceEditAreaiFrames = $('.mce-edit-area').children(); for(let i=0; i 0 && (content[0].hasAttribute('data-mce-bogus') tinymce.innerHTML === ' 2ff7e9595c
Comments